Return and Refund Policy

 

Thank you for shopping at Coco and Luna.

 

 

If for any reason, you are not completely satisfied with your purchase we invite you to review our policy on refunds and returns. 

 

 

The following terms are applicable for any products that you purchased with us.

 

 

 

Conditions for Returns

 

For the Goods to be eligible for a return, please make sure that:

 

 

· The Goods were purchased in the last 30 days.

 

 

· Your item must be unopened, unused, and in the same condition that you received it. 

 

 

We reserve the right to refuse returns of any merchandise that does not meet the above return condition at our sole discretion.

 

 

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. 

 

 

 

Returning Goods

 To return your product, please contact us at info@vitapetlife.com with your order number and we will send you the return address for the product.

Please do not send your purchase to our listed address.

 

 

 

Refunds (if applicable)

 

Once your return is shipped, it is your responsibility to contact us for verification and confirmation. We will then process the applicable refund amount. 

 

 

Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, which will appear within 4-7 business days.

 

 

 

 

Exchanges (if applicable)

 

We only replace items if they are defective, damaged, or you are unsatisfied with the product. To return your product, please contact us at info@vitapetlife.com with your order number and we will send you the return address for the product.

 

 

 

 

 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

 

 

· By email: info@vitapetlife.com

 

 

· By visiting this page on our website: https://cocoandluna.net/